There many users’ reports of EVGA FTW 1080 and 1070 cards displaying black screen issues, and sometimes even sparking and dying altogether, even at stock voltage, also Tom’s Hardware.de confirming the issue in their testing. EVGA is now start working towards fixing the problem.
Apparently, the issue stems from the absence of any thermal pads over the VRM area of the FTW line of cards, which companies higher end overclocked card and run in higher operating temperatures. Some users were reporting heat transfer in such quantities that even the GDDR5X memory chips on the cards were being heated at 107 ºC, significantly over their rated operating temperatures of (0°C ≤ TC ≤ +95°C).
On the EVGA’s forums, a company representative issued the following message:
“The test used in the referenced review from Toms Hardware (Germany) is running under Furmark, an extreme usage case, as most overclockers know. We believe this is a good approach to have some idea about the graphics card limit, and the thermal performance under the worst case scenario. EVGA has performed a similar qualification test during the design process, at a higher ambient temperature (30C in chamber) with a thermal coupler probe directly contacting the key components and after the Toms Hardware (Germany) review, we have retested this again. The results in both tests show the temperature of PWM and memory is within the spec tolerance under the same stress test, and is working as originally designed with no issues.
With this being said, EVGA understands that lower temperatures are preferred by reviewers and customers.
During our recent testing, we have applied additional thermal pads between the backplate and the PCB and between the baseplate and the heatsink fins, with the results shown below. We will offer these optional thermal pads free of charge to EVGA owners who want to have a lower temperature. These thermal pads will be ready soon; and customers can request them on Monday, October 24th, 2016. Also, we will work with Toms Hardware to do a retest.”
The thermal pads will be provided by the EVGA to anyone with a GTX 1080 or GTX 1070 with an ACX cooler and a backplate, with other graphics card models from EVGA’s models also being considered for the offer. While EVGA is surely going about the problem in the correct manner, although, it will be user’s responsibility of taking part of their EVGA cards and applying the thermal pads on their own. Which may not a viable option for all users.