EK Water Blocks has issued a statement on its official Facebook page, informing customers that there is now a total recall on all EK-XLC Predator 240 and 360 water cooling units.
Affected products are listed in the table below:
|EAN Code||Name Revision|
|3831109863343||EK-XLC Predator 240 1.0|
|3831109863350||EK-XLC Predator 360 (incl.QDC) 1.0|
EK-XLC Predator are the pre-filled and pre-assembled all-in-one units released by EK, company explaining that the recall has been put into place due to possible leakage issues.
EK explains: “After receiving first few customer feedbacks in December 2015 about the leakage issue, EKWB identified the issue in the faulty O-ring in the EK-Supremacy MX CPU water block that was used in the unit. Since there had been no complaints from initial pre-order customers before December, EKWB decided that the issue should have originated from the new batch of O-rings used in production at the beginning of November. Therefore, EKWB recalled all affected products at resellers and informed the customers who bought the unit after that period to check the production date accordingly and arrange a replacement unit.”
Find more info, head over to official EK announcement page to read more about the overall process.
Identification labels (EK-XLC Predator 240 on the left, EK-XLC Predator 360 on the right
While many consumers are upset on social media due to this taking place, EK Water Blocks explained on its website that this problem “was initially estimated as limited risk situation with small percentage of units developing a leak over time that can be resolved with direct customer contact,” however, after further analysis it has “turned out to be a more widespread problem.” This statement shows that they had prior knowledge of this issue, now choosing to protect all customers from possible unit failure in the future.
EKWB has redesigned and released a new version of EK-XLC Predator (Revision 1.1) on the 4th of January 2016 that prevents any leakage under normal working modes. All customers with Revision 1.0 units will be offered a replacement R1.1 unit or a full refund. Revision 1.0 backplate is not compatible with Revision 1.1 backplate!